Now with ADDED VALUE!
- Submit your questions BEFORE, DURING & AFTER workshops!
- Where? At a venue near you
- Time? 09h00 to 12h30
- Cost? R650 per person (all inclusive)
- Who should attend? Business owners, line managers and those responsible for HR and IR
Extra:
- Toolkit: Course material handout, Conflict profile instrument, A model for dealing with workplace conflict
- Tea/coffee & snacks will be served
Resolving Workplace Grievances
Gain essential knowledge and tools for resolving workplace conflict
• Good workplace relations: key ingredients
• Establishing trust
• Causes and consequences of workplace conflict
• Typical approaches to managing conflict
• Why we tend to avoid the problem
• Assessing your conflict management style
• The role of time, relationship concerns power & issue importance
• Key skills: assertive communication; problem-solving; planning
• Using mediation as a grievance resolution mechanism
• The role of HR
• Essential provisions in grievance procedures
