Now with ADDED VALUE!
- Submit your questions BEFORE, DURING & AFTER workshops!
- Where? At a venue near you
- Time? 09h00 to 12h30
- Cost? R650 per person (all inclusive)
- Who should attend? Business owners, line managers and those responsible for HR and IR
Extra:
- Toolkit: Course material handout, Conflict profile instrument & a model for dealing with workplace conflict
- Tea/coffee & snacks will be served
Conflict Management in the Workplace
Improve wellbeing and productivity in the workplace by mastering the skills of conflict management
- Getting what we want …
- Dealing with conflict: People, Problem & Process structure
- Conflict:
- Why are we so afraid of it?
- Why does it not get resolved?
- What causes it?
- Why and how does it escalate?
- The conflict path
- Conflict management styles
- Behaviours of effective conflict managers
- Conflict management options
- Effective communication skills
- Dealing with emotions
- A productive problem-solving model
